Zoom’s development team and engineers, responsible for creating great video conferencing software, have provided video communication to so many people during the pandemic.Announcing this week’s release zoom Virtual Agent is a smart conversational artificial intelligence chatbot solution. Designed to transform how businesses help their customers and employees, Virtual Agent can provide faster web and mobile support, according to Zoom. We help leaders meet their customers’ ever-increasing expectations for service excellence in a highly cost-effective manner.
Zoom virtual agent
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand customer problems and resolve them instantly. Zoom Virtual Agent works around the clock across multiple support channels to deliver a fast, personalized customer experience, reduce call volume and human agent handling time, and drive significant cost savings for your organization. increase. “
Unlike many chatbots on the market that require extensive coding, Zoom Virtual Agent uses proprietary AI and machine learning technology to help customers and employees use everyday language. It interprets exactly what you are asking for, even if it is This advanced intelligence enables our virtual agents to require less maintenance, have a lower total cost of ownership (TCO) and provide a better user experience than traditional “rule-based” chatbots. “
Mahesh Ram, Head of Digital Customer Experience at Zoom and former CEO of conversational AI company Solvvy, said: Acquired by Zoom in 2022. Solvvy has delivered results like this for many leading brands. ”
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